Privacy Policy
Privacy Policy
Last updated: 28-12-2025
Shiv Travellers values your privacy and is committed to protecting your personal information. This Privacy Policy explains how your data is collected, used, and safeguarded.
Information We Collect
- We may collect the following information:
Name, phone number, email address , Pickup and drop locations , Booking details and travel preferences
Payment confirmation details (transaction reference only)
We do not store or access card numbers, UPI IDs, CVV, or banking credentials.
Payment Security
All online payments are processed securely through trusted third-party payment gateways such as Razorpay. Shiv Travellers does not store sensitive payment information.
Use of Information
Collected information is used strictly for:
- Booking confirmation and service execution
- Customer support and dispute handling
- Legal, tax, and regulatory compliance
- Internal service improvement and communication
- Personal data is never sold or rented to third parties.
Data Sharing
Limited data may be shared with:
- Assigned drivers for trip fulfillment
- Payment processors for transaction processing
- Government or legal authorities when required by law
Data Protection
- Reasonable technical and organizational measures are implemented to protect user data. However, no online system can guarantee absolute security.
Cookies & Tracking
- The website may use basic cookies for:
- Essential site functionality
- Analytics and performance monitoring
- Users can disable cookies via browser settings.
User Responsibilities
Users are responsible for:
- Providing accurate personal information
- Protecting booking confirmation details
- Reporting unauthorized activity immediately
Data Retention
Personal data is retained only for as long as necessary to fulfill services and comply with legal, accounting, and regulatory obligations.
Third-Party Links
The website may contain links to external websites. Shiv Travellers is not responsible for the privacy practices or content of third-party sites.
Policy Updates
This Privacy Policy may be updated periodically. Continued use of the website or services indicates acceptance of the revised policy.
Contact Information
- For privacy-related queries or data requests:
Shiv Travellers
📞 Phone: [+918727000449]
📧 Email: [info@shivtravellers.com]